We text and call
Most updates go out by phone or text the moment a stage changes. The website tracker is a backup, not a replacement for talking with you.
Repair status
Where is
your car?
Skip the phone call. Request an update through the form, or follow your tracking link from a recent visit. We will reply fast.
Have a tracking link?
If you got a tracking link from us at drop-off, you can open it any time to see the latest status, the most recent technician note, and an estimated completion. The link is unique to your repair and does not need a login.
How a repair moves through the shop
Six stages, every time.
Every car that comes through the bay moves through the same six stages. The tracker shows you exactly where yours is.
- 01
Vehicle received
Your car is checked in, your concern is documented, and a tech is assigned.
- 02
In diagnosis
Real diagnostic work, codes, freeze-frame data, road test if the symptom is intermittent.
- 03
Quote sent for approval
We call you with the findings, the proposed repair, and a firm price. Nothing happens without your authorization.
- 04
Repair in progress
Approved work is underway. ASE-Certified technicians using OEM-quality parts.
- 05
Awaiting parts
If something has to be ordered, you will see this stage with an ETA. We use NAPA's daily delivery and most parts are in by the next business day.
- 06
Ready for pickup
Repair complete, post-work road tested, invoice and warranty paperwork ready. We will call when it is time to come get it.
How we communicate
Three promises about your update.
Approval before any work
Nothing past the diagnostic happens without your authorization. If we find something while we are in there, we stop and call.
Honest ETAs
We tell you what we know. If a part is back-ordered or a job is more involved than the original estimate, we update you the same day.
Need to bring a car in?
Book the next slot.
Walk-ins always welcome. Call ahead if you want to be sure of the timing.
Schedule a service
Let's take a look
at it.
Book online, give us a call, or stop by the shop. Walk-ins are always welcome, and the coffee is on. We'll get you in, get you a straight answer, and get you back on the road.