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Credentials & standards

Why Richardson
trusts the shop.

Twenty-eight years of family-owned auto repair, backed by every credential a serious shop should hold.

NAPA Auto Care Center

Official NAPA Auto Care Center

Your repair, backed nationwide.

Qualifying repairs are warrantied for 24 months / 24,000 miles, honored at over 17,000 NAPA Auto Care Centers across the country. Move, road-trip, break down on a Tuesday in Oklahoma, the warranty travels with you.

Read the full warranty

What stands behind the work

Five credentials, no shortcuts.

ASE-Certified technicians

Our technicians hold National Institute for Automotive Service Excellence certifications and re-test every five years to keep them. ASE is the industry standard for proven competence on every common system: engine, brakes, electrical, suspension, AC, and more.

Re-tested every 5 years. 8 specialty areas. Industry standard.

NAPA Auto Care Center

An audited member of the NAPA Auto Care program. That means our shop meets NAPA's standards for technician training, equipment, and customer treatment, and our qualifying repairs are backed by NAPA's nationwide 24-month / 24,000-mile peace-of-mind warranty.

Honored at 17,000+ NAPA shops nationwide.

Texas state-authorized inspection station

We are an authorized Texas Department of Public Safety inspection station for both safety and emissions inspections in Dallas County. We can also diagnose and repair any item that fails inspection, then re-test for free within 15 days.

Walk-in inspections Mon–Fri 8:00 AM – 6:30 PM, Sat 8:00 AM – 4:00 PM.

4.8★ across 136 Google reviews

Twenty-eight years of word-of-mouth, written down. Our customer reviews speak to consistent honest pricing, real diagnostics instead of parts-cannon guessing, and the kind of repeat-customer relationship that only happens when the rule is followed.

Over a hundred thirty published Google reviews.

Bilingual service

Service in English or Spanish, whichever you are more comfortable with. Hablamos español. Every quote, every inspection finding, every conversation about what your car actually needs gets explained in your language.

Hablamos español. Every visit, every quote, every conversation.

The standards

How we work, every time.

The credentials are signed and certified. The standards are how the shop has actually run for twenty-eight years.

  • 01

    Family-owned and operated

    Founded by Miguel Ibarra in 1998. Same family, same corner, same rule.

  • 02

    Original-quality and OEM parts

    We do not put bargain-bin parts in your car. NAPA-grade or OEM, the parts that came on the car or the parts the engineer specified.

  • 03

    Diagnostic fee credited toward repair

    Real diagnostics take time and tools. The fee is credited toward the repair if you authorize the work. When we find it, you only pay once.

  • 04

    Quoted before any wrench turns

    You see the inspection findings, the proposed repair, and the price. Authorization required for any change to the quote.

  • 05

    BBB-recognized

    Listed and reviewable on the Better Business Bureau, with the public-facing accountability that comes with it.

  • 06

    Insurance and bonding

    Fully insured, bonded, and operating under all applicable Texas business licenses for an automotive service facility.

Trust, in writing

Bring it to a shop that can prove it.

Call us. Drop in. Hand us the keys. We will earn the next twenty-eight years the same way we earned the last.

Front view of The Star Auto Service shop in Richardson, TX
Schedule a service

Let's take a look
at it.

Book online, give us a call, or stop by the shop. Walk-ins are always welcome, and the coffee is on. We'll get you in, get you a straight answer, and get you back on the road.